FAQ
Who do I contact if I have any issues or questions?
You can contact the Customer Happiness Team at (917) 522-0039 or email us at info@thedustbunniesnyc.com Someone will respond to you immediately.
When are you open?
We are open every day 9 am - 6pm.
What if I'm not there to let the cleaning person in?
That's okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.
Do I have to be home while you clean?
You do not have to be home as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment.
Will the same cleaner or maid show up for all my appointments?
If you're happy with the cleaner you had, we're happy to send them to all of your appointments. You just have to contact us to let us know and we'll make it happen!
Can I book a cleaning over the phone?
Yes, absolutely! Give us a call at (917) 522-0039 and we will set you up with a great home or office cleaning immediately.
How do I schedule a cleaning?
Simply click on the BOOK NOW button on the top of this website and complete the form. It shouldn't take more than 60 seconds and we'll contact you to confirm your appointment that same day!
Where do you serve?
We serve all boroughs of NYC & Long Island.
Are you insured and bonded?
Yes, we are insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.
Are you a pet-friendly maid service?
Yes! We love pets. All of our maids are trained to correctly deal with your furry family member.
Can I trust The Dust Bunnies cleaners?
Absolutely. All of The Dust Bunnies Cleaning Professionals are highly trained, background and reference checked, as well as insured and bonded.
How much does it cost to clean my home?
The Dust Bunnies pricing is based on the size of your home and the desired level of service. We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services. Please see our price rates on our Pricing page.
What if I want a cleaner by the hour?
Our minimum appointment is a two (2) hour clean. If you would like to forego our standard pricing and hire an HOURLY cleaner, we can provide this at a cost of $70/hour per cleaner.
What does Deep Clean include?
The Deep Clean service is a comprehensive top-to-bottom cleaning. We recommend a deep cleaning if you have not had your apartment professionally cleaned within the past 3 months.
It does not include cleaning baseboards, closets, interior windows, interior walls, inside the oven, inside the cabinets, or inside the refrigerator, all of which are available at a reasonably priced additional cost.
What is a Move In/Move Out cleaning?
We all know moving is stressful. Combine that with all the boxes that need to be packed, furniture moved, and a long list of other preparations can be extremely time-consuming. Our move-in/move out cleanings are designed to prepare a home for a new tenant.
Please note that the move in/move out cleaning includes cleaning inside of the oven, insides of the cabinets, and inside of the refrigerator.
It does not include cleaning baseboards, closets, interior windows and interior walls, all of which are available at a reasonably priced additional cost.
Do The Dust Bunnies cleaners bring all necessary cleaning supplies to get the job done?
We bring all required products to give your home a great clean, aside from a vacuum (unless requested; see below), mop, bucket, or step stool. If you'd like us to use a specific product, please let us know and leave it out for the cleaner to use.
I don’t have a vacuum. Should I still use your service?
If you do not have a vacuum, simply request for the cleaner to bring a vacuum in the checkbox. Please note, our cleaners do not carry large capacity vacuums. Our cleaners carry mobile vacuums as they have to travel throughout the day for jobs.
What if I don't have a mop?
Our cleaners bring a travel wet/dry mop (Swiffer) that can be used on non-carpeted floors.
Do you bring green cleaning supplies?
We have teams that do 100% green cleaning. Simply request it and we’ll assign a green-cleaning team at no additional charge. (Please note this requires time flexibility)